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    • Providing Service Excellence
    Providing Service Excellence Online Training Course

    Providing Service Excellence

    $39.00
    SKU: P5960EN
    In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference. This course will cover the value of customer service, outline effective communication strategies, review handling customer complaints, and key to providing excellent service.
    • Overview
    • Specifications

    The secret to really good service is to treat your customer the way you would want to be treated. So, why is it so hard to find it in today’s world of business?

    In our new economy, with all the technological tools in our hands, customer service should be easy to deliver. But customer service cannot be fully automated; it has to happen with and between people. And, even though we know when we receive good customer service, it is hard to define or to quantify.

    In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference.

    Course Learning Objectives

    By taking this online Providing Service Excellence course, the user will learn to:

    • State the value of customer service.
    • Define customer service basics.
    • Outline effective communication strategies.
    • Review steps to be followed when handling customer complaints.
    • Recall key customer service skills.

    Course Outline

    This online Providing Service Excellence course is made up of the following sections:

    1. The Value of Customer Service
    2. At Your Service
    3. Communicating With Your Customer
    4. Handling Complaints
    5. Service Success

    Course Audience

    This Providing Service Excellence online training course was designed for employees and supervisors.

    If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

    Specifications
    Attribute name Attribute value
    Course Language English
    Length Range 31 - 60 Minutes
    Length (Hours) 1.00
    Course Features Audio, Accessible, Mobile
    Module Number(s) 19715EN

    The secret to really good service is to treat your customer the way you would want to be treated. So, why is it so hard to find it in today’s world of business?

    In our new economy, with all the technological tools in our hands, customer service should be easy to deliver. But customer service cannot be fully automated; it has to happen with and between people. And, even though we know when we receive good customer service, it is hard to define or to quantify.

    In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference.

    Course Learning Objectives

    By taking this online Providing Service Excellence course, the user will learn to:

    • State the value of customer service.
    • Define customer service basics.
    • Outline effective communication strategies.
    • Review steps to be followed when handling customer complaints.
    • Recall key customer service skills.

    Course Outline

    This online Providing Service Excellence course is made up of the following sections:

    1. The Value of Customer Service
    2. At Your Service
    3. Communicating With Your Customer
    4. Handling Complaints
    5. Service Success

    Course Audience

    This Providing Service Excellence online training course was designed for employees and supervisors.

    If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

    Specifications
    Attribute name Attribute value
    Course Language English
    Length Range 31 - 60 Minutes
    Length (Hours) 1.00
    Course Features Audio, Accessible, Mobile
    Module Number(s) 19715EN
    Related Products
    Online Customer Support Online Training Course

    Online Customer Support

    This Online Customer Support online training course was designed for customer support and customer service professionals. This course will explore how to provide effective and professional online customer service and support while interacting with customers in the following three mediums: live chat support, text message support, and email support.

    $49.00
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