This Practice Active Listening online training course explores active listening which will help you be able to meet your customer's and coworker's needs.
How often have you attended a meeting and walked away with a clear recollection of what was discussed? You might have heard what was being said, but you weren't really listening. And that's the problem. Active listening is a skill that is worth learning because it will enhance your job performance and communication ability. This course will help you improve your listening skills by explaining the difference between hearing and active listening, and outlining the steps involved in becoming an active listener.
Course Learning Objectives
By taking this online Practice Active Listening course, the user will learn:
- Define active listening.
- List the benefits of active listening.
- Identify the components of active listening.
Course Outline
This online Practice Active Listening course is made up of the following sections:
- Introduction
- Hearing versus Listening
- What is Active Listening
- How to Actively Listen
- Conclusion
- Test
Course Audience
This Practice Active Listening online training course was designed for employees and employers.
If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.
