Free Delivery And Returns For Every Order!
Profile
  • Register
  • Login
  • Wishlist 0
  • Shopping cart 0
RPCHR Online Store by Vubiz
Menu
  • Home Page
  • Courses
    • Communication
    • Compliance
    • Customer Service
    • Harassment Prevention
    • Health and Safety
    • Human Resources
    • Information Technology
    • Leadership
    • Marketing
    • Operations Management
    • Personal Development
    • Sales
    • Wellness
  • Admin / Start Course
Menu
  • Home Page
  • Courses
    • Communication
    • Compliance
    • Customer Service
    • Harassment Prevention
    • Health and Safety
    • Human Resources
    • Information Technology
    • Leadership
    • Marketing
    • Operations Management
    • Personal Development
    • Sales
    • Wellness
  • Admin / Start Course
0
0
Search
Shopping cart
You have no items in your shopping cart.
  • Home /
  • Marketing /
  • Marketing and Customer Service
Marketing and Customer Service Online Training Course

Marketing and Customer Service

$39.00
SKU: P0452EN
This Marketing and Customer Service online training course is designed for managers, business owners, and anyone seeking a career in marketing. This course examines the relationship between marketing and customer service. It explores the key steps in setting up an effective customer service program. The focus is on providing excellence through service to gain customer loyalty and increase sales.
  • Overview
  • Specifications

This Marketing and Customer Service online training course explores the six components in setting up an effective customer service program: strategy, leadership, personnel, design, infrastructure and evaluation.

Learn the value in providing excellence through service and increase customer satisfaction. Satisfaction is the difference between how a customer expects to be treated and how they perceive having been treated. Customer service means all features, acts, and information that augment the customer’s ability to realize the potential value of a core product or service. Customer service is more than just the product or service itself; it includes the warranty that comes with it and all of the other niceties that we expect. In designing your products, customer service should be integrated into it at the early stages of its development.

Course Learning Objectives

By taking this online Marketing and Customer Service course, the user will learn:

  • Define customer service.
  • Identify each component of the customer service program.
  • Review the importance and purpose of each component.

​​​​​​​Course Outline

This online Marketing and Customer Service course is made up of the following sections:

  1. Customer Service
  2. The Pillars of Customer Service
  3. Strategy
  4. Leadership
  5. Personnel
  6. Design
  7. Infrastructure
  8. Evaluation

​​​​​​​Course Audience

This Marketing and Customer Service online training course was designed for managers, business owners, and anyone seeking a career in marketing.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

Specifications
Attribute name Attribute value
Course Language English
Length Range Over 60 Minutes
Length (Hours) 1.25
Course Features Audio, Accessible, Mobile
NASBA CPE Credits 0.5
Module Number(s) 10307EN

This Marketing and Customer Service online training course explores the six components in setting up an effective customer service program: strategy, leadership, personnel, design, infrastructure and evaluation.

Learn the value in providing excellence through service and increase customer satisfaction. Satisfaction is the difference between how a customer expects to be treated and how they perceive having been treated. Customer service means all features, acts, and information that augment the customer’s ability to realize the potential value of a core product or service. Customer service is more than just the product or service itself; it includes the warranty that comes with it and all of the other niceties that we expect. In designing your products, customer service should be integrated into it at the early stages of its development.

Course Learning Objectives

By taking this online Marketing and Customer Service course, the user will learn:

  • Define customer service.
  • Identify each component of the customer service program.
  • Review the importance and purpose of each component.

​​​​​​​Course Outline

This online Marketing and Customer Service course is made up of the following sections:

  1. Customer Service
  2. The Pillars of Customer Service
  3. Strategy
  4. Leadership
  5. Personnel
  6. Design
  7. Infrastructure
  8. Evaluation

​​​​​​​Course Audience

This Marketing and Customer Service online training course was designed for managers, business owners, and anyone seeking a career in marketing.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

Specifications
Attribute name Attribute value
Course Language English
Length Range Over 60 Minutes
Length (Hours) 1.25
Course Features Audio, Accessible, Mobile
NASBA CPE Credits 0.5
Module Number(s) 10307EN
Newsletter
Wait...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque egestas aliquam dolor quis ultrices. Sed quis dictum tortor, a semper diam...

Read more
Information
  • Legal Notice
  • Privacy Notice
  • Refunds
  • Frequently Asked Questions
  • Contact us
Customer service
  • Compare products list
  • New products
  • Frequently Asked Questions
My account
  • Orders
  • Frequently Asked Questions
Powered by nopCommerce
Designed by Nop-Templates.com
Copyright © 2025 RPCHR Online Store by Vubiz. All rights reserved.
Cookies help us deliver our services. By using our services, you agree to our use of cookies.
Learn more