Free Delivery And Returns For Every Order!
Profile
  • Register
  • Login
  • Wishlist 0
  • Shopping cart 0
RPCHR Online Store by Vubiz
Menu
  • Home Page
  • Courses
    • Communication
    • Compliance
    • Customer Service
    • Harassment Prevention
    • Health and Safety
    • Human Resources
    • Information Technology
    • Leadership
    • Marketing
    • Operations Management
    • Personal Development
    • Sales
    • Wellness
  • Admin / Start Course
Menu
  • Home Page
  • Courses
    • Communication
    • Compliance
    • Customer Service
    • Harassment Prevention
    • Health and Safety
    • Human Resources
    • Information Technology
    • Leadership
    • Marketing
    • Operations Management
    • Personal Development
    • Sales
    • Wellness
  • Admin / Start Course
0
0
Search
Shopping cart
You have no items in your shopping cart.
  • Home /
  • Customer Service /
  • Customer Loyalty Improvement
Customer Loyalty Improvement Online Training Course

Customer Loyalty Improvement

$39.00
SKU: P4331EN
This Customer Loyalty Improvement online training course is designed for all employees. This course explores how to retain customers in the long term by focusing on meeting and exceeding their expectations. Through the knowledge and tips offered in this course, you will be able to create a loyal customer base for your organization, keeping you competitive in the long run.
  • Overview
  • Specifications

This Customer Loyalty Improvement online training course explores how to retain customers in the long term by focusing on meeting and exceeding their expectations.

All organizations rely on their customer base. While it’s important to keep infusing the pool with new customers, it is equally important (if not more) to build long-lasting relationships with existing customers. Whether you’re a peer or a manager, building loyalty will require skills in many areas, such as improving customer interaction, increasing customer satisfaction, studying customer needs, and recovering lost customers.

Course Learning Objectives

By taking this online Customer Loyalty Improvement course, the user will learn to:

  • Recognize the importance of customer loyalty and the high costs of lost customers.
  • Identify the sources of customer turn-offs: what makes people dissatisfied.
  • Review techniques for dealing effectively with unhappy customers in a professional and helpful way.
  • Identify the role of customer expectations in determining satisfaction and loyalty.
  • Recall the best loyalty-building service behaviors.

Course Outline

This online Customer Loyalty Improvement course is made up of the following sections:

  1. What Is Customer Loyalty?
  2. Primary Customer Turn-offs
  3. Recovering Lost Customers
  4. Exceeding Customer Expectations
  5. Interacting with Customers
  6. Becoming a Loyalty Builder

Course Audience

This Customer Loyalty Improvement online training course was designed for all employees.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

Specifications
Attribute name Attribute value
Course Language English
Length Range 31 - 60 Minutes
Length (Hours) 0.83
Course Features Audio, Accessible, Mobile
Module Number(s) 11010EN

This Customer Loyalty Improvement online training course explores how to retain customers in the long term by focusing on meeting and exceeding their expectations.

All organizations rely on their customer base. While it’s important to keep infusing the pool with new customers, it is equally important (if not more) to build long-lasting relationships with existing customers. Whether you’re a peer or a manager, building loyalty will require skills in many areas, such as improving customer interaction, increasing customer satisfaction, studying customer needs, and recovering lost customers.

Course Learning Objectives

By taking this online Customer Loyalty Improvement course, the user will learn to:

  • Recognize the importance of customer loyalty and the high costs of lost customers.
  • Identify the sources of customer turn-offs: what makes people dissatisfied.
  • Review techniques for dealing effectively with unhappy customers in a professional and helpful way.
  • Identify the role of customer expectations in determining satisfaction and loyalty.
  • Recall the best loyalty-building service behaviors.

Course Outline

This online Customer Loyalty Improvement course is made up of the following sections:

  1. What Is Customer Loyalty?
  2. Primary Customer Turn-offs
  3. Recovering Lost Customers
  4. Exceeding Customer Expectations
  5. Interacting with Customers
  6. Becoming a Loyalty Builder

Course Audience

This Customer Loyalty Improvement online training course was designed for all employees.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

Specifications
Attribute name Attribute value
Course Language English
Length Range 31 - 60 Minutes
Length (Hours) 0.83
Course Features Audio, Accessible, Mobile
Module Number(s) 11010EN
Related Products
Customer First Series (11 modules) Online Training Course

Customer First Series (11 modules)

In this Customer First Series online training course, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.

$99.00
Newsletter
Wait...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque egestas aliquam dolor quis ultrices. Sed quis dictum tortor, a semper diam...

Read more
Information
  • Legal Notice
  • Privacy Notice
  • Refunds
  • Frequently Asked Questions
  • Contact us
Customer service
  • Compare products list
  • New products
  • Frequently Asked Questions
My account
  • Orders
  • Frequently Asked Questions
Powered by nopCommerce
Designed by Nop-Templates.com
Copyright © 2025 RPCHR Online Store by Vubiz. All rights reserved.
Cookies help us deliver our services. By using our services, you agree to our use of cookies.
Learn more