Free Delivery And Returns For Every Order!
Profile
  • Register
  • Login
  • Wishlist 0
  • Shopping cart 0
RPCHR Online Store by Vubiz
Menu
  • Home Page
  • Courses
    • Communication
    • Compliance
    • Customer Service
    • Harassment Prevention
    • Health and Safety
    • Human Resources
    • Information Technology
    • Leadership
    • Marketing
    • Operations Management
    • Personal Development
    • Sales
    • Wellness
  • Admin / Start Course
Menu
  • Home Page
  • Courses
    • Communication
    • Compliance
    • Customer Service
    • Harassment Prevention
    • Health and Safety
    • Human Resources
    • Information Technology
    • Leadership
    • Marketing
    • Operations Management
    • Personal Development
    • Sales
    • Wellness
  • Admin / Start Course
0
0
Search
Shopping cart
You have no items in your shopping cart.
  • Home /
  • Communication /
  • Communicating Negative Messages
Communicating Negative Messages Online Training Course

Communicating Negative Messages

$39.00
SKU: P5873EN
This Communicating Negative Messages online training course is designed for employees, employers, and business communicators. This course outlines strategies for presenting negative messages both inside and outside an organization and explores tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization.
  • Overview
  • Specifications

This Communicating Negative Messages online training course explores tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization. You will learn skills specifically designed for the delicate job of delivering bad news. This includes considering legal matters and recognizing cultural differences.

Course Learning Objectives

By taking this online Communicating Negative Messages course, the user will learn to:

  • Understand the goals for delivering bad news
  • Identify potential legal problems
  • Recognize the components of negative messages
  • Implement the direct and indirect pattern with bad news
  • Apply strategies for refusing routine requests
  • Deliver bad news while maintaining goodwill
  • Manage bad news within an organization
  • Appreciate how other cultures deliver negative messages

Course Outline

This online Communicating Negative Messages course is made up of the following sections:

  1. Introduction
  2. Goals in Communicating Bad News
  3. Avoiding Legal Problems
  4. Developing Bad News Messages
  5. Using the Direct Pattern
  6. Refusing Routine Requests
  7. Sending Bad News to Customers
  8. Managing Bad News at Work
  9. Bad News in Other Cultures

Course Audience

This Communicating Negative Messages online training course was designed for employees, employers, and business communicators.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

Specifications
Attribute name Attribute value
Course Language English
Length Range 31 - 60 Minutes
Length (Hours) 0.75
Course Features Accessible, Audio, Mobile, NASBA CPE - QAS Self Study
NASBA CPE Credits 1.0
Module Number(s) 12555EN

This Communicating Negative Messages online training course explores tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization. You will learn skills specifically designed for the delicate job of delivering bad news. This includes considering legal matters and recognizing cultural differences.

Course Learning Objectives

By taking this online Communicating Negative Messages course, the user will learn to:

  • Understand the goals for delivering bad news
  • Identify potential legal problems
  • Recognize the components of negative messages
  • Implement the direct and indirect pattern with bad news
  • Apply strategies for refusing routine requests
  • Deliver bad news while maintaining goodwill
  • Manage bad news within an organization
  • Appreciate how other cultures deliver negative messages

Course Outline

This online Communicating Negative Messages course is made up of the following sections:

  1. Introduction
  2. Goals in Communicating Bad News
  3. Avoiding Legal Problems
  4. Developing Bad News Messages
  5. Using the Direct Pattern
  6. Refusing Routine Requests
  7. Sending Bad News to Customers
  8. Managing Bad News at Work
  9. Bad News in Other Cultures

Course Audience

This Communicating Negative Messages online training course was designed for employees, employers, and business communicators.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.

Specifications
Attribute name Attribute value
Course Language English
Length Range 31 - 60 Minutes
Length (Hours) 0.75
Course Features Accessible, Audio, Mobile, NASBA CPE - QAS Self Study
NASBA CPE Credits 1.0
Module Number(s) 12555EN
Newsletter
Wait...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque egestas aliquam dolor quis ultrices. Sed quis dictum tortor, a semper diam...

Read more
Information
  • Legal Notice
  • Privacy Notice
  • Refunds
  • Frequently Asked Questions
  • Contact us
Customer service
  • Compare products list
  • New products
  • Frequently Asked Questions
My account
  • Orders
  • Frequently Asked Questions
Powered by nopCommerce
Designed by Nop-Templates.com
Copyright © 2025 RPCHR Online Store by Vubiz. All rights reserved.
Cookies help us deliver our services. By using our services, you agree to our use of cookies.
Learn more